Our goal is to assist clients to better achieve their corporate mandates through the effective utilization of information systems. Capsule Vision focuses on business needs, using advanced context analysis templates,our consultants undertake an in-depth analysis of the state of each process, its use by the personnel, its integration with technology and the way the management team controls and monitors the process and the services. A diagnosis of IT service management processes identifies the maturity level of each process, based on the Nolan maturity scale also used in CMMi and CobiT. A report is generated showing the strengths, weaknesses, opportunities and threats the organization is facing, and a strategy and action plan are developed to provide a framework for service improvement.
ITIL concentrates on bridging the gap between IT services and business needs. It essentially provides methods and practices for IT Service Management, and introduces a framework for concepts, structures, and procedures that can be applied in any organization. ITIL has been proven as a highly beneficial and practical framework for achieving strategic objectives, while reducing costs and risk. Through introducing ITIL to a business, you will see a major improvement on productivity and efficiency. ITIL prevents a business and its employees from dwelling too much on technological issues, while boosting concentration towards customers and user experience. Across the globe, there is no IT Service Management framework more widely recognized and valued than ITIL.
What’s our secret to exam success? We’re so confident that our ITIL Trainers can get you fully prepared for certification, we’ll refund your money if you don’t pass the exam, see our ITIL Guarantee for details.
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